How is digital disrupting customer experience? What should customer experience professionals be thinking about for the future? How does Zendesk help customers revolutionize their ability to deliver a great customer experience?
The TAG Education Collaborative (TAG-Ed) has been running the High School Internship Program since 2009. How do companies benefit from being a participating company in the High School Internship Program?
Uber is going public tomorrow, listing its shares on the New York Stock Exchange. Some employees of the company stand to make millions, even billions of dollars.
And Uber is giving drivers with more than 2,500 rides on the platform cash bonuses that they can use to buy stock at the initial public offering price. The amounts range from $100 to up to $40,000, depending on how many rides a driver has.
But how much of a benefit is that to drivers who are already unhappy with their pay?
"I don't think it's enough," said Shaylee Ramirez, who drives for Uber. "They're trying...
We all know selfies have become an art form on social media: the perfect “I woke up like this” pose, the filters that make lashes longer, skin smoother, cheeks more plump and delectable, and noses more pleasingly pointed.
And the makers of these fillers are paying attention. The American Academy of Facial Plastic and Reconstructive Surgery said there's been a 20% increase in Botox injections among 18- to 37-year-olds in the last five years. With that increase comes an increase in social media marketing budgets to target influencers who can, in turn, target future customers.
But now that everyone looks so good...
At long last, Instagram influencers can stop using clunky workarounds to try to get you to buy things on the social media platform — things like, “click the link in the bio” or tagging the account attached to the brand they’re hawking. As of this week, creators can tag a product, and their fans can buy it directly from the post, further cementing the influencer economy and so-called social e-commerce as the next big trend in online retail.
According to research cited in this Bloomberg piece, social shopping accounted for about 3% of all online sales in the United States in...
Nintendo's Game Boy came out 30 years ago. It marked a beginning and an end. The end of me as a productive child, teenager and adult — let's face it. The device was janky by today's standards, but it was revolutionary in 1989. It was also affordable enough that a kid could buy one after a single summer of delivering the West Toledo Herald newspaper in his neighborhood. Because my parents would never buy me one.
What the Game Boy began was serious mobile gaming, which is a big part of how we play today. Some project mobile gaming will bring...
According to Mark Zuckerberg, Facebook is about to become a “privacy-focused” company. He made that loud and clear at this week’s developer’s conference, F8, which some analysts called “privacy-palooza.”
But there’s the kind of privacy Zuckerberg is talking about, and then there’s the kind of privacy that users and advocates and federal regulators are talking about — and they are not the same thing.
Facebook is talking about pivoting its core product away from the social network you know today, which has been pushing more and more sharing to more and more people since about 2010. People are increasingly dumping all that...
Perhaps you have heard that tech initial public offerings are blooming like wildflowers this spring. Lyft, Pinterest, Uber, Zoom, Slack and more are coming, almost all of them headquartered in the San Francisco Bay Area, which is already among the least-affordable places in the country. A lot of early employees of these companies are about to make a bunch of money on their stock options.
In a place where the median home price is $830,000, what's all that wealth going to do to housing prices? Host Molly Wood talked with Glenn Kelman, CEO of Redfin, a real estate company that offers...
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